Kohler K-1360-H2-0 Installation Guide Page 18

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Troubleshooting Procedures (cont.)
Symptoms Probable Causes Recommended Action
1. User keypad does not
illuminate when power
button is pressed or outer
ring is rotated.
A. No power to control. A. Check wiring and connect power.
B. GFCI or ELCB tripped. B. Reset GFCI or ELCB.
C. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C. Check wiring for proper
connections. Replace wiring
harness if necessary.
D. User keypad does not work. D. Replace user keypad.
E. Control does not work. E. Replace control.
2. Motor starts, but all jets
are not functioning.
A. Jet is closed. A. Rotate jet trim counterclockwise to
open.
B. Jet not installed correctly. B. Reinstall jet; check for O-ring
damage.
C. Jets are blocked. C. Remove blockage.
3. User keypad is
illuminated, but does not
respond to buttons or
outer ring.
A. Control program is locked. A. Reset GFCI or ELCB.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. User keypad does not work. C. Replace user keypad.
D. Control does not work. D. Replace control.
4. User keypad indicator bar
keeps scanning at
power-up.
A. Control program is locked. A. Reset GFCI or ELCB.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. User keypad does not work. C. Replace user keypad.
D. Control does not work. D. Replace control.
5. User keypad is
illuminated, but pump
won’t start.
A. Power cord from pump to
control is loose, disconnected or
damaged.
A. Check wiring for proper
connections.
B. Pump does not work. B. Replace pump.
C. Control does not work. C.
Replace control.
6. Motor runs but pump
won’t prime (cavitates).
A. Pump is shimmed too high. A. Lower pump/control to subfloor
level.
B. Small air leak at pump inlet. B. Securely tighten nut(s) on intake
side of pump.
C. Motor/pump does not work. C. Replace motor/pump.
D. Control does not work. D. Replace control.
7. Little or poor water flow
from dual fill ports.
A. Water supply lines blocked. A. Remove blockage.
B. Transfer valve not fully open. B. Rotate transfer valve handle.
8. Little or poor water flow
from Waterfall.
A. Suction or harness blocked. A. Remove blockage.
B. Pump does not work. B. Replace pump.
C. Control does not work. C. Replace control.
9. Flexjets operate, but
Riverjets do not operate
as described.
A. Insufficient water in whirlpool
basin.
A. Fill whirlpool so water covers
water-level sensors.
B. User keypad does not work. B. Replace user keypad.
1022211-2-C 18 Kohler Co.
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