Kohler K-712-H2-0 Installation Guide download pdf (Page 15)

Troubleshooting Procedures (cont.)

Symptoms Probable Causes Recommended Action

C. Remote control not

programmed correctly.

C. See homeowners guide or service

manual.

D. Remote control does not work. D. Replace remote control.

E. Control does not work. E. Replace control.

Troubleshooting the Neckjet System

Symptoms Probable Causes Recommended Action

14. Keypad does not respond

when neckjet mode is

selected.

A. User keypad does not work. A. Replace user keypad.

15. Pump operates but

neckjets do not turn on.

Indicator bar on user

keypad is ﬂashing.

A. Pillow is not installed. A. Make sure the pillow is properly

attached to the neckjet body.

B. Reed switch does not work. B. Check reed switch wiring and

replace if necessary.

C. Wiring harness from neckjet to

control is loose, disconnected or

damaged.

C. Check wiring for proper

connections. Replace wiring

harness if necessary.

16. Pump operates but

neckjets do not turn on.

Indicator bar on user

keypad is NOT ﬂashing.

A. Neckjet line is blocked. A. Disconnect neckjet hoses and

remove blockage.

B. Wiring harness from neckjet to

control is loose, disconnected or

damaged.

B. Check wiring for proper

connections. Replace wiring

harness if necessary.

C. Butterﬂy valve does not work. C. Replace butterﬂy valve.

D. Control does not work. D. Replace control.

17. Water ﬂows from neckjets,

but neckjets do not pulse.

A. Wiring harness from neckjet

pulse cannister to control is

loose, disconnected or damaged.

A. Check wiring for proper

connections. Replace wiring

harness if necessary.

B. Pulse cannister does not work. B. Replace pulse cannister.

C. Control does not work. C. Replace control.

Kohler Co. 15 1018963-2-F

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Kohler K-712-H2-0 Installation Guide Page 15

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