Kohler K-7421-NA Instruction Manual download pdf (Page 20)

Remote Control Troubleshooting

Consult the toilet Homeowners Guide, 1212876-5, or go to

www.kohler.com for detailed troubleshooting instructions if the

issues involve more than the remote control.

For service parts information visit www.kohler.com/serviceparts.

Small Children

The auto ﬂush and bidet features require a sensor located under

the seat to be enabled. Small children may not be tall enough

(approximately 48″ (1.2 m)) to activate the sensor. The bidet and

autoﬂush features will not function correctly when this sensor has

not been activated.

Remote Control Troubleshooting

Symptoms Probable Causes Recommended Action

1. The remote

control does

not have

power. Screen

is black and

does not

respond to

touch.

A. The remote control

batteries are dead.

A. Replace the batteries.

B. Remote control is

not connected to

the toilet.

B. Reconnect the remote

control following the

instructions in this

manual.

C. The remote control

has locked while a

function is in

process.

C1. Remove the batteries

and reinstall them.

C2. Call the Customer

Care Center using

the information

provided on the back

page of this manual.

2. The remote

control is on,

but the toilet

fails to

respond.

A. The remote control

and toilet are not

communicating.

A1. Remote control is out

of range of the toilet.

Move the remote

control closer to the

toilet.

A2. Turn the power to

the toilet off using

the power button on

the back of the toilet,

wait 10 seconds, turn

the power back on.

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Kohler K-7421-NA Instruction Manual Page 20

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