Kohler K-1913-LW-47 Installation Guide Page 48

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  • TROUBLESHOOTING
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Troubleshooting (cont.)
Symptoms Probable Causes Recommended Action
B. The bath is not leveled properly. B. Check the back ledge and the sides
of the bath for level. Adjust the feet
until the bath is level if needed.
C. The door gap is too big because
the pulley assembly is not
properly adjusted.
C. Adjust the pulley assembly inward.
D. Water is splashing over the top
of the seal.
D. Lower the water level when filling
the bath. Reduce sudden
movements when bathing.
18. Door will not stay in the
raised position.
A. One or both counterweights are
not attached.
A. Attach the counterweight(s).
B. Door bumper needs adjustment. B. Adjust the door bumper as needed.
C. The mounting bracket is not
adjusted properly.
C. Adjust the mounting brackets
inward using the slots.
D. There is excessive wear on latch
pin and/or strike plate.
D. Apply a small amount of oil to the
face of the strike plate, replace the
strike plate, or call the Customer
Care Center using the information
provided on the back page of this
manual.
E. The handle/latch mechanism
inside the door is not working.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
19. Seal will not remain
inflated.
A. There is a loose wire connection
under the door.
A. Check the 10-pin wire connection
located behind the plate on the
bottom of the door, opposite the
drain end.
B. Error code on the controller is
activated.
B. Reset the controller.
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
C. Primary seal may be leaking. C. Call the Customer Care Center
using the information provided on
the back page of this manual.
D. Air line inside the door may be
pinched.
D. Call the Customer Care Center
using the information provided on
the back page of this manual.
E. There is an air leak inside the
door.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
F. One or more of the solenoid
valves is leaking air.
F. Call the Customer Care Center
using the information provided on
the back page of this manual.
Troubleshooting the Heated Surface
1128532-2-G 48 Kohler Co.
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