Kohler K-638-K-NA Installation Guide download pdf (Page 14)

Troubleshooting (cont.)

Music Troubleshooting Table

Symptoms Probable Cause Recommended Action

3. After playing music

loudly, the music stops

even though a song is

properly selected.

A. Thermal shut down. A. Shut down the system for 1 hour to

allow the unit to cool. Make sure

the area where the unit is installed

does not exceed 104°F (40°C).

4. Library menu is not

available.

A. The Roku agreement was

declined.

A. Enter the settings menu, select

″System,″ select ″Music Software,″

select ″Roku Agreement″ and select

″YES.″

5. Music server is not

available.

A. Wireless network is not

conﬁgured properly.

A. Enter the settings menu, select

″System,″ select ″WiFi Security,″

select ″Network Name,″ select

″WEP/WPA Key″ and enter the

security key.

B. The network cable is not

connected to the correct

router/switch input.

B. Connect the Media Module to the

router’s/switch’s ethernet ports.

C. A compatible media server is

not installed/running on your

home computer.

C. Install/open one of the supported

media servers such as iTunes

®

,

Microsoft

®

Windows

®

Media

Connect, Rhapsody

TM or

Musicmatch

®

on your computer

and load your favorite music into

the server’s library.

D. The media server on your home

computer is not conﬁgured to

share ﬁles.

D. Reference the media server’s help

menu to properly conﬁgure ﬁle

sharing.

E. The incorrect Wi-Fi region was

selected.

E. Enter the settings menu, select

″System,″ select ″Music Software,″

select ″Region″ and select the

appropriate geographical region

that matches your Wi-Fi router.

6. I have a wireless network

but my Media Module is

unable to connect to the

network.

A. Ethernet cable is plugged in. A. Make sure an Ethernet cable is not

plugged into Media Module’s

ethernet jack.

B. Media Module is not within

Wi-Fi range.

B. Make sure the Media Module is

within range of your Wi-Fi

network.

C. A WEP key was not entered for

a secured network.

C. Enter the settings menu, select

″System,″ select ″WiFi Security,″

select ″Network Name,″ select

″WEP Key″ and enter the security

key.

D. The router is not set up for

802.11b.

D. Make sure the access point/router

is conﬁgured to allow 802.11b

clients.

1069763-2-D 14 Kohler Co.

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