Kohler K-638-K-NA Installation Guide download pdf (Page 16)

Troubleshooting (cont.)

Music Troubleshooting Table

Symptoms Probable Cause Recommended Action

10. I can see my iTunes

library in the list of

libraries, but when I try to

connect, the connection

fails.

A. iTunes is not conﬁgured for

sharing.

A. In iTunes, be sure to turn on the

″music sharing″ option. Go to the

iTunes>Preferences menu or Edit>

Preferences for PC users. In the

dialog box that appears, click the

″Sharing″ icon, then check the

option ″Share my music″ to enable

sharing on your local network.

B. No IP address assigned to the

Media Module.

B. The Media Module was not

assigned an IP address via DHCP,

but the PC was. In this situation,

the Media Module is able to see the

library via Rendezvous, but is not

able to connect to the library. Here

is how to check your Media

Module’s address: Enter the

settings menu, select ″System,″

select ″Music,″ select ″Roku IP

Address.″ If your IP address is of

the form 169.254.xxx.xxx, the Media

Module did not get a

DHCP-assigned address. Check the

conﬁguration of your router to

ensure it is set up to assign DHCP

addresses. Reboot the Media

Module by disconnecting the AC

power from the wall outlet.

11. The Media Module can

not access the Musicmatch

library.

A. Musicmatch is not running. A. Make sure the computer containing

your music library is powered ON.

B. Musicmatch is not conﬁgured

for sharing.

B. Make sure music sharing is enabled

in Musicmatch. From the main

Musicmatch menu, click on

Options/Settings. Click on the tab

″CD Lookup/Connectivity.″ Click

the buttons next to ″Enable music

server″ as well as ″Universal Plug

and Play.″ Musicmatch does not

need to be running while using the

Media Module; once enabled, the

UPnP server runs in the

background. Reboot the Media

Module by disconnecting the AC

power from the wall outlet.

12. The Media Module is

connected to my network

via wired ethernet, but is

unable to play Internet

radio and may sometimes

fail to locate, connect to,

or play music from my

music servers.

A. No IP address assigned to the

Media Module.

A. Determine the Media Module’s

address by entering the settings

menu, select ″System,″ select

″Music,″ select ″Roku IP Address.″

If your IP address is of the form

169.254.xxx.xxx, the Media Module

did not get a DHCP-assigned

address. Check the conﬁguration of

your router to ensure it is set up to

assign DHCP addresses. Reboot the

Media Module by disconnecting

the AC power from the wall outlet.

B. Ethernet cable is damaged. B. Replace the ethernet cable.

1069763-2-D 16 Kohler Co.

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Kohler K-638-K-NA Installation Guide Page 16

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