Kohler K-638-K-NA Installation Guide download pdf (Page 17)

Troubleshooting (cont.)

Music Troubleshooting Table

Symptoms Probable Cause Recommended Action

13. No sound plays through

the speakers.

A. The song is paused. A. Make sure a song is playing. If the

song is paused, press the OK

button to continue playback.

B. The volume is to low. B. Make sure the volume is turned up

high enough for proper enjoyment.

14. Some of my music ﬁles

do not display while

browsing.

A. Missing ID3 tag info. A. ID3 data tags may be missing.

Information about your music,

including Song Name, Artist,

Composer, Album, and Genre is

usually created automatically by

the software you used to save your

audio CD ﬁles on your computer’s

hard drive. This process creates

data called ″ID3 tags″ to describe

each track. If this data is missing

from your music ﬁles, they will not

appear when you browse by that

data category. You can edit this

information in music jukebox

software such as iTunes.

15. A music ﬁle will not play. A. Unsupported ﬁle format. A. Make sure your ﬁle is a supported

format: iTunes Music Server: MP3,

AAC, ALAC, AIFF and WAV

Windows Media Player 11 /

Windows Media Connect: MP3,

WMA (including DRM WMA) and

WAV.

16. Songs purchased through

the iTunes music store

will not play.

A. Song is not supported because

of DRM.

A. This is normal. DRM AAC ﬁles

(i.e., ﬁles purchased on Apple’s

music store) are not supported.

Those ﬁles will be detected but will

be skipped during playback.

17. I cannot ﬁnd playlists that

I saved on my computer.

A. Some playlists may not be

supported.

A. iTunes users: Make sure your

playlist was created in iTunes and

is visible in your iTunes

application. Windows Media

Connect users: Make sure your

playlists are saved in the My

Documents\My Music\My

Playlists or other shared folder.

Musicmatch users: Musicmatch

exports playlists in a manner that is

not supported. Slimserver users:

Make sure your playlist is a

Slimserver-supported playlist

format.

Lights Troubleshooting Table

Symptoms Probable Cause Recommended Action

1. The shower lights do not

turn on.

A. The light bulbs are burned out. A. Change the light bulbs.

B. A fuse is blown inside the

wiring compartment.

B. Unplug the unit from the wall

outlet. Open the AC wiring

compartment. Replace the fuse

with a proper replacement.

Reinstall the cover. Plug the power

cord back into the wall outlet and

retest.

Kohler Co. 17 1069763-2-D

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Kohler K-638-K-NA Installation Guide Page 17

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