Kohler K-1913-R-96 Installation Guide Page 36

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Troubleshooting Procedures (cont.)
Symptoms Probable Causes Recommended Action
O. The solenoid valve is not
working.
O. The solenoid valve needs to be
replaced. Call Customer Care
Center using the information
provided on the back page of this
manual.
P. The controller is not working. P. Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
5. Water is leaking into drip
tray.
A. It is normal for water to leak
into the drip tray from the
accumulator drain hose, when
water splashes over the top of
the door seals, or from the
bottom of the door when the
seal deflates. This water is
captured by the drip tray.
A. No action needed if water enters
drip tray through normal
operation.
B. Water is splashing over the top
of the seal.
B. Do not fill the bath as high or
reduce any sudden movements
while bathing.
C. There is debris between the
door and the seal.
C. Clean all debris off the seal using a
can of compressed air.
D. The door gap is too large
because the pulley assembly is
not properly adjusted.
D. Adjust the pulley assembly inward
using the slots.
E. The primary seal system is not
operating properly.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
F. The secondary seal systems are
not operating properly.
F. Call the Customer Care Center
using the information provided on
the back page of this manual.
6. Controller is making a
high pitched squeal or
beeping sound.
A. Error code in controller has
been activated (beeping sound
heard).
A1. Reset the controller. To do this;
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
A2. If the error code is still activated or
reoccurs, unplug the power and
call the Customer Care Center
using the information provided on
the back page of this manual.
7. The door will not lower
and the latch pins will not
retract.
A. The mounting bracket is not
adjusted properly.
A. Adjust the mounting brackets
outward using the slots.
B. Bumpers in strike plate need
adjustment.
B. Adjust the bumpers as needed.
C. The handle latch mechanism in
the door is not working.
C. Call the Customer Care Center
using the information provided on
the back page of this manual.
1128532-2-C 36 Kohler Co.
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