Kohler K-1913-R-96 Installation Guide download pdf (Page 37)

Troubleshooting Procedures (cont.)

Symptoms Probable Causes Recommended Action

D. There is excessive wear on the

latch pin and/or strike plate.

D. Apply a small amount of oil to the

face of the strike plate, replace the

strike plate, or call the Customer

Care Center using the information

provided on the back page of this

manual.

E. A roller has been damaged or

has fallen off.

E. Replace the roller.

8. The door will not lower

and the seal will not

deﬂate with the bath

empty.

A. The drain valve is connected to

another 120 V outlet and/or is

not plugged into the controller.

A. Plug the drain valve directly into

the controller.

B. Error code in controller has

been activated (beeping sound

heard).

B1. Reset the controller. To do this;

lower the door

quickly tap the door switch 5

times

wait 3 seconds, then tap the

switch 11 times within a 5

second span

the controller should beep 3 to

5 times to indicate the issue

has been resolved, then go

quiet.

B2. If the error code is still activated or

reoccurs, unplug the power and

call the Customer Care Center

using the information provided on

the back page of this manual.

C. The solenoid valve is not

working.

C. The solenoid valve needs to be

replaced. Call the Customer Care

Center using the information

provided on the back page of this

manual.

D. The primary seal system is not

operating properly.

D. Call the Customer Care Center

using the information provided on

the back page of this manual.

E. The secondary seal systems are

not operating properly.

E. Call the Customer Care Center

using the information provided on

the back page of this manual.

F. The controller is not working. F. Replace the controller or call the

Customer Care Center using the

information provided on the back

page of this manual.

9. The bath will not drain or

drains slowly after

pressing the switch.

A. Tap toe drain will not open. A. Close and/or clean the toe tap

assembly. Reseal and reattach the

drain. Replace if needed.

B. The door switch is not being

pressed correctly.

B. Press the center of the door switch

button once lightly.

C. One or both drains are blocked. C. Remove the blockage.

D. The drain valve is connected to

another 120 V outlet and/or is

not plugged into the controller.

D. Plug the drain valve directly into J2

in the controller.

E. The drain valve is not working. E. Replace the drain valve or call the

Customer Care Center using the

information provided on the back

page of this manual.

Kohler Co. 37 1128532-2-C

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Kohler K-1913-R-96 Installation Guide Page 37

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