7Kohler Co., Kohler, WI U.S.A
113169-2-EB
TROUBLESHOOTING
The troubleshooting guide below is meant for general aid only. All fittings in this toilet except for the plunger nut are preset
by the manufacturer to prevent adjustment. Any attempt to adjust the fittings (except the plunger nut and winterizing)
may damage the toilet. Such adjustments for modifications of this product are not normal usage and will void the warranty.
For proper trip lever adjustment procedures, refer to Gap Clearance on Page 6 in these instructions. Any problems,
technical questions, or warranty issues involving the vessel or its related components should be directed to
1-800-533-3450. Any other problems not covered in this chart should be referred to your installer/dealer.
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
No flush.
A. Supply stop is closed. A. Fully open supply stop.
B. Trip lever is loose. B. Tighten nut (turn counterclockwise
to tighten).
C. Trip lever does not actuate plunger. C. Adjust linkage or actuator gap (refer
to Page 6).
D. Obstruction within water inlet
components.
D. Replace inlet components. (Phone
1-800-533-3450 for assistance.)
E. Screen is clogged. E. Clean the screen. (Phone
1-800-533-3450 for assistance.)
Replace the screen if necessary.
Poor flush.
A. Bowl rim holes are clogged. A. Clean under bowl rim.
B. Trapway or drain line is clogged. B. Plunge bowl, auger trap, auger
drain to clear blockage.
C. System is not pressure charged. C. Adjust plunger adjuster for proper
actuation arm gap (refer to Page
6).
D. Supply stop is not opened. D. Fully open supply stop.
E. Drain line vent is clogged. E. Refer to installer/dealer for
assistance.
F. Screen is clogged. F. Clean the screen with a medium to
hard bristle brush. Replace the
screen if necessary. (Phone
1-800-533-3450 for assistance.)
Bowl water
continues to flow or
A. Plunger is not seating properly. A. Adjust gap between actuator and
plunger arm (refer to Page 6).
shut off.
B. Plunger arm is binding. B. Repair or replace plunger arm
(refer to installer/dealer for
assistance).
C. Pressure regulator is not working. C. Replace the lower supply group.
(Phone 1-800-533-3450 for
assistance.)
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