Kohler Bath With Airjets K-1969 User Manual download pdf (Page 8)

Warranty

ONE-YEAR LIMITED WARRANTY

KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year

from date of installation.

Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection

discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not

responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.

To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home

Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI

53044, USA, or by calling 1-800-4-KOHLER (1-800-456-4537) from within the USA and Canada, and

001-800-456-4537 from within Mexico, or visit www.kohler.com within the USA, www.ca.kohler.com from

within Canada, or www.mx.kohler.com in Mexico.

IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS

WARRANTY. KOHLER CO. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL,

INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on

how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential

damages, so these limitations and exclusions may not apply to you. This warranty gives you speciﬁc legal

rights. You may also have other rights which vary from state/province to state/province.

This is Kohler Co.’s exclusive written warranty.

Troubleshooting

This troubleshooting guide is for general aid only. A KOHLER Authorized Service Representative or qualiﬁed

electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale

distributor.

Troubleshooting the Bath System

Symptoms Probable Causes Recommended Action

1. User keypad does not

illuminate when On/Off

button is pressed or the

outer ring is rotated.

A. No power to control. A. Check wiring and connect power.

B. Ground-Fault Circuit-

Interrupter (GFCI) or Residual

Current Device (RCD) tripped.

B. Reset GFCI or RCD. If it trips

again, refer to ″Ground-Fault

Circuit-Interrupter (GFCI) or

Residual Current Device (RCD)

trips when unit is turned on.″

C. Wiring harness from user

keypad to control is loose,

disconnected, or damaged.

C. Check wiring for proper

connections. Replace the wiring

harness if necessary. Refer to your

installer or wholesale dealer.

D. User keypad does not work. D. Replace the user keypad. Refer to

your installer or wholesale dealer.

E. Control does not work. E. Replace the control. Refer to your

installer or wholesale dealer.

2. Ground-Fault

Circuit-Interrupter (GFCI)

or Residual Current

Device (RCD) trips when

unit is turned on.

A. Electrical harness is wet or

damaged.

A. Check for wet connections. Dry the

connections and repair the leak.

Check for insulation or connector

damage. Replace the harness if

damaged. Refer to your installer or

wholesale dealer.

B. Electrical wiring to the junction

box is wet or damaged.

B. Have a qualiﬁed electrician

diagnose and correct the problem in

accordance with applicable building

and electrical codes.

1159617-5-B 8 Kohler Co.

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Kohler Bath With Airjets K-1969 User Manual Page 8

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