Kohler K-1111 User Manual download pdf (Page 12)

Troubleshooting Procedures (cont.)

Symptoms Probable Causes Recommended Action

B. Wiring harness from user

keypad to control is loose,

disconnected, or damaged.

B. Check wiring for proper

connections. Replace wiring

harness if necessary. Refer to

the installer/dealer.

C. User keypad does not work. C. Replace user keypad. Refer to

the installer/dealer.

D. Control does not work. D. Replace control. Refer to the

installer/dealer.

5. User keypad is illuminated, but

pump will not start.

A. Power cord from pump to

control is loose, disconnected,

or damaged.

A. Check wiring for proper

connections. If problem

persists, Refer to the

installer/dealer.

B. Pump does not work. B. Replace pump. Refer to the

installer/dealer.

C. Control does not work. C. Replace control. Refer to the

installer/dealer.

6. Motor runs but pump will not

prime (cavitates).

A. Motor/Pump is shimmed too

high.

A. Lower pump/control to

subﬂoor level.

B. Small air leak at pump inlet. B. Securely tighten nut(s) on

intake side of pump.

C. Motor/pump does not work. C. Replace motor/pump. Refer to

the installer/dealer.

D. Control does not work. D. Replace control. Refer to the

installer/dealer.

7. Pump stops before 18 minutes. A. GFCI or ELCB tripped. A. Identify source of fault, and

correct. Reset GFCI or ELCB.

B. Suction is blocked. B. Remove obstruction.

C. Jets are blocked. C. Remove blockage.

D. Motor overheated and

protection device activated.

D. Check for blockage at suction

and/or jets. Remove blockage

and allow motor to cool.

8. Pump does not automatically

stop after 22 minutes.

A. 20-minute timer inadvertently

disabled.

A. See service manual.

9. Pump will not turn off when

the power button on user

keypad is pressed.

A. User keypad does not work. A. Replace user keypad. Refer to

the installer/dealer.

B. Control does not work. B. Replace control. Refer to the

installer/dealer.

10. Pump operates but variable

speed feature does not work.

A. Motor/pump does not work. A. Replace motor/pump. Refer to

the installer/dealer.

B. Control does not work. B. Replace control. Refer to the

installer/dealer.

11. Bath water cools while pump

is operating.

A. Water temperature above 104°

F (40° C).

A. Allow bath water to cool.

B. Heater is turned off on user

keypad.

B. Turn heater on.

C. Wiring from heater to control is

loose, disconnected, or

damaged.

C. Check wiring for proper

connections. Refer to the

installer/dealer.

D. Heater does not work. D. Replace heater. Refer to the

installer/dealer.

E. Control does not work. E. Replace control. Refer to the

installer/dealer.

12. Noisy operation. A. Pump banding straps have not

been cut.

A. Cut pump banding straps with

tin snips.

1042951-5-B 12 Kohler Co.

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Kohler K-1111 User Manual Page 12

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