Kohler K-528-K-NA Installation Guide download pdf (Page 14)

Troubleshooting (cont.)

Troubleshooting Table

Symptoms Probable Cause Recommended Action

B. Interface cable connections may

be loose or disconnected.

B. Check all interface cable

connections, connect if needed.

C. Circuit breaker has been

tripped.

C. Reset the circuit breaker.

D. The valve memory may require

resetting.

D. Disconnect and reconnect the valve

power cord from the electrical

outlet.

E. A ″straight-through″ cable or

coupler was used to connect the

interface to the valve.

E. Connect the interface to the valve

using a ″cross-over″ cable and

coupler.

F. If none of the recommended

actions for the above issues

correct the symptom, the valve

or interface requires servicing.

F. Contact your Kohler Co.

Authorized Service Representative.

2. The interface power

indicator is lit, but the

system will not turn on.

A. Interface cable connections may

be loose.

A. Check all interface cable

connections, connect if needed.

B. If the above recommended

action does not correct the

symptom, the interface or valve

requires servicing.

B. Contact your Kohler Co.

Authorized Service Representative.

3. The interface functions

normally but no water

ﬂows from the

components.

A. Valve outlets may be blocked. A. Check the valve outlets for

blockage or debris. Clean the outlet

screens. Refer to the ″Clean the

Outlet Screens″ section.

B. Fittings/Spray faces may be

blocked.

B. Clean the spray faces and any

screens in your ﬁttings.

C. Hot and cold water supplies are

not turned on.

C. Turn on the water supply to the

valve.

D. The valve memory may require

resetting.

D. Disconnect and reconnect the valve

power cord from the electrical

outlet.

E. System error. E. Check the user interface for an

error code. Refer to the ″Error Code

Diagnosis″ section in the Digital

Interface Homeowners Guide.

F. If none of the recommended

actions for the above issues

correct the symptom, the valve

requires servicing.

F.

Contact your Kohler Co.

Authorized Service Representative.

4. Maximum blend

temperature too hot or

too cold.

A. Incorrect maximum temperature

setting.

A. Refer to the ″Set the Maximum

Temperature″ section in the Digital

Interface Homeowners Guide.

B. If the above recommended

action does not correct the

symptom, the interface or valve

requires servicing.

B. Contact your Kohler Co.

Authorized Service Representative.

5. Continuous ﬂow. A. System will not switch off. A. Turn off the water and power

supply and contact your Kohler Co.

Authorized Service Representative.

B. Flow rate exceeds 10 gpm (45.5

lpm) from one outlet.

B. Ensure ﬂow restrictors are installed

in both outlets.

6. Only cold water ﬂows

from the outlets.

A. Hot water supply is either not

turned on or not connected to

the valve inlet.

A. Check if the hot water supply is

turned on and connected to the

valve inlet.

1145587-2-B 14 Kohler Co.

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