Kohler K-1418-HE-0 Installation Guide download pdf (Page 15)

Troubleshooting Procedures (cont.)

Troubleshooting the Whirlpool System

Symptoms Probable Causes Recommended Action

1. User keypad does not

illuminate when power button

is pressed or outer ring is

rotated.

A. No power to control. A. Check wiring and connect

power.

B. GFCI or ELCB tripped. B. Reset GFCI or ELCB.

C. Wiring harness from user

keypad to control is loose,

disconnected or damaged.

C. Check wiring for proper

connections. Replace wiring

harness if necessary.

D. User keypad does not work. D. Replace user keypad.

E. Control does not work. E. Replace control.

2. Motor starts, but all jets are not

functioning.

A. Jet is closed. A. Rotate jet trim

counterclockwise to open.

B. Jet not installed correctly. B. Reinstall jet; check for O-ring

damage.

C. Jets are blocked. C. Remove blockage.

3. User keypad is illuminated, but

does not respond to buttons or

outer ring.

A. Control program is locked. A. Reset GFCI or ELCB.

B. Wiring harness from user

keypad to control is loose,

disconnected or damaged.

B. Check wiring for proper

connections. Replace wiring

harness if necessary.

C. User keypad does not work. C. Replace user keypad.

D. Control does not work. D. Replace control.

4. User keypad indicator bar

keeps scanning at power-up.

A. Control program is locked. A. Reset GFCI or ELCB.

B. Wiring harness from user

keypad to control is loose,

disconnected or damaged.

B. Check wiring for proper

connections. Replace wiring

harness if necessary.

C. User keypad does not work. C. Replace user keypad.

D. Control does not work. D. Replace control.

5. User keypad is illuminated, but

pump won’t start.

A. Power cord from pump to

control is loose, disconnected

or damaged.

A. Check wiring for proper

connections.

B. Pump does not work. B. Replace pump.

C. Control does not work. C. Replace control.

6. Motor runs but pump won’t

prime (cavitates).

A. Pump is shimmed too high. A. Lower pump/control to

subﬂoor level.

B. Small air leak at pump inlet. B. Securely tighten nut(s) on

intake side of pump.

C. Motor/pump does not work. C. Replace motor/pump.

D. Control does not work. D. Replace control.

7. Pump stops before 18 minutes. A. GFCI or ELCB tripped. A. Identify source of fault, and

correct. Reset GFCI or ELCB.

B. Suction is blocked. B. Remove obstruction.

C. Jets are blocked. C. Remove blockage.

D. Motor overheated and

protection device activated.

D. Check for blockage at suction

and/or jets. Remove blockage

and allow motor to cool.

8. Pump does not automatically

stop after 22 minutes.

A. 20-minute timer inadvertently

disabled.

A. See service manual.

9. Pump won’t turn off when the

power button on user keypad

is pressed.

A. User keypad does not work. A. Replace user keypad.

Kohler Co. 15 1022199-2-D

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Kohler K-1418-HE-0 Installation Guide Page 15

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