Kohler K-1357-VB-0 Installation Guide download pdf (Page 15)

Troubleshooting

This troubleshooting guide is for general aid only. For service and installation issues or concerns, call

1-800-4KOHLER.

Troubleshooting Table

Symptom Probable Cause Recommended Action

1. No sound; no experiences

are functioning.

A. Power to the control ampliﬁer is

off.

A. Reset the circuit breaker to the

control ampliﬁer, then check the

electrical power supply and

connections.

B. The control ampliﬁer must be

reset.

B. If the red LED on the control

ampliﬁer is not blinking, unplug the

control ampliﬁer for 30 seconds,

then plug in and restart.

C. The control ampliﬁer does not

work.

C. If the red LED on the control

ampliﬁer is still not blinking

following restart, replace the control

ampliﬁer.

D. The user interface cable

connections are loose or

damaged.

D. Inspect the cable for loose

connections or damage. Tighten the

connections or replace the cable as

needed.

E. The experiences data module

connection is loose or damaged.

E. Inspect the data module for loose

connection or damage. Tighten the

connection or replace the module as

needed.

F. The user interface does not

work.

F. Replace the user interface.

G. An experience has not been

selected on the user interface.

G. Select an experience.

H. The vibracoustic intensity is

muted on the user interface.

H. Touch the [Mute] icon on the user

interface to turn off the mute

setting.

2. The music is distorted

(undesirable resonance)

when the vibracoustic

functions are on.

A. The intensity setting is too high

on the user interface.

A. Turn down the intensity setting on

the user interface.

B. The transducers on the back

surface of the bath are in direct

contact with framing, joists, or

other materials.

B. Remove or reposition any materials

that are making direct contact with

the transducers.

C. One or more of the transducers

on the back surface of the bath

are loose.

C. Rotate the loose transducer(s)

clockwise with your ﬁngers until

tight. Do not overtighten.

D. The bath is making direct

contact with framing, joists, or

other materials.

D. Identify the point of contact and

correct it. The bath must not make

contact with any framing or support

materials.

3. The user interface does

not light up and does not

work.

A. Power to the control ampliﬁer is

not on.

A. Reset the circuit breaker to the

control ampliﬁer, then check the

electrical power supply and

connections.

B. The control ampliﬁer must be

reset.

B. If the red LED on the control

ampliﬁer is not blinking, unplug the

control ampliﬁer for 30 seconds,

then plug in and restart.

C. The control ampliﬁer does not

work.

C. If the red LED on the control

ampliﬁer is still not blinking

following restart, replace the control

ampliﬁer.

Kohler Co. 15 1181167-2-E

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