Kohler K-1914-GRW-0 Installation Guide download pdf (Page 52)

Troubleshooting (cont.)

Symptoms Probable Causes Recommended Action

D. There is excessive wear on latch

pin and/or strike plate.

D. Apply a small amount of oil to the

face of the strike plate, replace the

strike plate, or call the Customer

Care Center using the information

provided on the back page of this

manual.

E. The handle/latch mechanism

inside the door is not working.

E. Call the Customer Care Center

using the information provided on

the back page of this manual.

19. Seal will not remain

inﬂated.

A. There is a loose wire connection

under the door.

A. Check the 10-pin wire connection

located behind the plate on the

bottom of the door, opposite the

drain end.

B. Error code on the controller is

activated.

B. Reset the controller.

lower the door

quickly tap the door switch 5

times

wait 3 seconds, then tap the

switch 11 times within a 5

second span

the controller should beep 3 to

5 times to indicate the issue

has been resolved, then go

quiet.

C. Primary seal may be leaking. C. Call the Customer Care Center

using the information provided on

the back page of this manual.

D. Air line inside the door may be

pinched.

D. Call the Customer Care Center

using the information provided on

the back page of this manual.

E. There is an air leak inside the

door.

E. Call the Customer Care Center

using the information provided on

the back page of this manual.

F. One or more of the solenoid

valves is leaking air.

F. Call the Customer Care Center

using the information provided on

the back page of this manual.

Troubleshooting the Heated Surface

Symptoms Probable Causes Recommended Action

1. Heated bath does not turn

on.

A. No power to power supply. A. Set/reset GFCI or RCD breaker;

check wiring.

B. User keypad cable loose or

damaged.

B. Check wire connections. If

necessary, replace user keypad

cable.

C. User keypad does not work. C. Check wire connections. Replace

user keypad.

D. Power supply does not work. D. Replace power supply.

2. Bath is turned on, but

there is little or no heat.

A. Heater cable loose or damaged. A. Check wire connections. If

necessary, replace heater cable.

B. Heater/insulation loose on the

bath.

B. Secure the heater/insulation to the

bath.

C. Heat indicator is yellow or

orange.

C. Press the [Up] arrow to increase

temperature.

1128535-2-F 52 Kohler Co.

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Kohler K-1914-GRW-0 Installation Guide Page 52

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