Kohler K-1913-LW-47 Installation Guide download pdf (Page 42)

Troubleshooting (cont.)

Symptoms Probable Causes Recommended Action

6. Controller is making a

high pitched squeal or

beeping sound.

A. Error code in controller has

been activated (beeping sound

heard).

A1. Reset the controller. To do this;

lower the door

quickly tap the door switch 5

times

wait 3 seconds, then tap the

switch 11 times within a 5

second span

the controller should beep 3 to

5 times to indicate the issue

has been resolved, then go

quiet.

A2. If the error code is still activated or

reoccurs another problem exists.

Unplug the power and call the

Customer Care Center using the

information provided on the back

page of this manual.

7. The door will not lower

and the latch pins will not

retract.

A. The mounting bracket is not

adjusted properly.

A. Adjust the mounting brackets

inward using the slots until the

latch pins reliably contact both the

limit switches.

B. Bumpers in strike plate need

adjustment.

B. Adjust the bumpers as needed.

C. The handle latch mechanism in

the door is not working.

C. Call the Customer Care Center

using the information provided on

the back page of this manual.

D. There is excessive wear on the

latch pin and/or strike plate.

D. Apply a small amount of oil to the

face of the strike plate, replace the

strike plate, or call the Customer

Care Center using the information

provided on the back page of this

manual.

E. A roller has been damaged or

has fallen off.

E. Replace the roller(s).

8. The seal will not deﬂate

when the water level is

below the sensor probes

(door cannot be lowered).

A. Level probes are dirty. A. Clean off both level probes.

B. The door switch has not been

pressed.

B. Press the door switch to initiate

deﬂation.

C. One or both limit switches are

not making contact or are

damaged.

C. Conﬁrm the counterweights do not

contact the receptor when the door

is up. If there is contact the

receptor drain is not low enough in

the subﬂoor. Enlarge the drain

cutout and lower the receptor or

raise the bath using the adjustable

feet.

D. The internal wire connections in

the door are loose.

D. Call the Customer Care Center

using the information provided on

the back page of this manual.

E. The controller is not working. E. Replace the controllers or call the

Customer Care center using the

information provided on the back

page of this manual.

1128532-2-G 42 Kohler Co.

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Kohler K-1913-LW-47 Installation Guide Page 42

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