Kohler K-1969-GCR-0 Installation Guide download pdf (Page 18)

Troubleshooting

NOTICE: This section is for general aid only. A Kohler Co. Authorized Service Representative or qualiﬁed

electrician should correct any electrical problems. For warranty service, call 1-800-4KOHLER from within

the USA and Canada, or 001-800-456-4537 from within Mexico.

NOTE: The product model number is printed on a label on the blower side of the bath.

NOTE: For service parts information, visit your product page at www.kohler.com/serviceparts.

Bath System

Symptoms Probable Causes Recommended Action

1. User keypad does not

illuminate when Power

icon is pressed or the

outer ring is rotated.

A. No power to control. A. Check wiring and connect power.

B. Ground-Fault Circuit-Interrupter

(GFCI) or Residual Current

Device (RCD) tripped.

B. Reset GFCI or RCD. If it trips

again, refer to ″Ground-Fault

Circuit-Interrupter (GFCI) or

Residual Current Device (RCD)

trips when bath is turned on.″

C. Wiring harness from user

keypad to control is loose,

disconnected or damaged.

C. Check wiring for proper

connections. Replace the wiring

harness if necessary.

D. User keypad does not work. D. Replace the user keypad.

E. Control does not work. E. Replace the control.

2. Ground-Fault

Circuit-Interrupter (GFCI)

or Residual Current

Device (RCD) trips when

bath is turned on.

A. Electrical harness is wet or

damaged.

A. Check for wet connections. Dry the

connections and repair the leak.

Check for insulation or connector

damage. Replace the harness if

damaged.

B. Electrical wiring to the bath

junction box is wet or damaged;

or the power amperage is

inadequate.

B. Have a qualiﬁed electrician

diagnose and correct the problem

in accordance with applicable

building and electrical codes; or

increase the power amperage to 20

C. Electrical wiring to the bath

power cord is wet or damaged.

C. Have a qualiﬁed electrician

diagnose and correct the problem

in accordance with applicable

building and electrical codes.

D. Blower motor is shorted

internally.

D. Replace the blower motor.

E. Control is shorted internally. E. Replace the control.

3. User keypad is

illuminated, but does not

respond to icons or outer

ring.

A. Control program is locked. A. Reset GFCI or RCD.

B. P5 plug assembly harness from

user keypad to control is loose,

disconnected, or damaged.

B. Check wiring for proper

connections. Replace the wiring

harness if necessary.

C. User keypad does not work. C. Replace the user keypad.

D. Control does not work. D. Replace the control.

4. Blower motor will not

start.

A. Power cord from blower motor

to control is loose, disconnected,

or damaged.

A. Check wiring for proper

connections.

B. Blower motor does not work. B. Replace the blower motor.

C. Control does not work. C. Replace the control.

5. Blower motor stops

unning and will not

immediately restart.

Keypad is illuminated.

A. Blower motor overheated and

protection device activated.

A. Check for blockage at air inlet.

Remove blockage and allow motor

to cool. Refer to ″User keypad is

illuminated, but does not respond

to icons or outer ring.″ and ″Blower

motor will not start.″

1198327-2-C 18 Kohler Co.

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Kohler K-1969-GCR-0 Installation Guide Page 18

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