Kohler K-1229-RAW-NY Instruction Manual download pdf (Page 12)

Warranty (cont.)

EXCEPTIONS AND RESTRICTIONS

The Warranty will not be valid in the following cases:

1. When the product is not operated in accordance with the instructions concerning use and operation set

forth in the owner’s manual or installation instructions, and when the recommendations and warnings

included are not observed.

2. When the product has been modiﬁed or dismantled partially or totally; or has been used in a negligent

fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not

authorized by Kohler Co.

3. This warranty does not cover the damages as a result of disaster such as ﬁre or acts of God, including

ﬂooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can

exercise your rights under this warranty, please call 001-800-456-4537.

KOHLER CO., KOHLER, WI 53044 U.S.A.

IMPORTER:

INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.

AV. CARLOS PACHECO NO. 7200

CHIHUAHUA, CHIH., MEXICO C.P. 31060

TEL: 52 (14) 29-11-11

Troubleshooting

This section is for general aid only. A Kohler Co. Authorized Service Representative or qualiﬁed electrician

should correct any electrical problems. For warranty service, call 1-800-4KOHLER from within the USA and

Canada, or 001-800-456-4537 from within Mexico.

NOTE: The product model number is located on the heater side of the bath.

NOTE: For service parts information, visit your product page at www.kohler.com.

Troubleshooting Table

Symptoms Probable Cause Recommended Action

1. Heated bath does not turn

on.

A. No power to power supply. A. Set/reset GFCI or RCD breaker;

check wiring.

B. User keypad cable loose or

damaged.

B. Check wire connections. If

necessary, replace user keypad

cable.

C. User keypad does not work. C. Check wire connections. Replace

user keypad.

D. Power supply does not work. D. Replace power supply.

2. Bath is turned on, but

there is little or no heat.

A. Heater cable loose or damaged. A. Check wire connections. If

necessary, replace heater cable.

B. Heater/insulation loose on the

bath.

B. Secure the heater/insulation to the

bath.

C. Heat indicator is yellow or

orange.

C. Press the [Up] arrow to increase

temperature.

D. Heater does not work. D. Replace the heater.

E. Temperature sensor does not

work.

E. Replace the heater.

3. Temperature does not

automatically reset to low

after 1 hour.

A. Temperature sensor does not

work.

A. Replace the heater and/or keypad.

1196030-2-B 12 Kohler Co.

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Kohler K-1229-RAW-NY Instruction Manual Page 12

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